Return Policy

Last Updated on June 25, 2025

At Ozo, we want you to love our products!

Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a return policy to ensure a hassle-free experience.

Damaged or Defective Items

• If your item arrives damaged or defective, we will gladly accept your return and provide a replacement.

Return Eligibility

• Items may be returned within 30 days of delivery for a full refund, minus shipping costs.
• Products must be unused, in the original packaging, and include proof of purchase.
• Only orders placed directly through ozolife.com are eligible for return.
• Sample items are non-refundable.
• We reserve the right to refuse returns due to policy abuse within our sole and absolute discretion.

Diffuser Returns:

• Diffusers can be returned within 30 days of delivery.
• Diffusers must be unused, in original packaging, and include all parts, accessories, and documentation.
• A 20% restocking fee applies to diffuser returns.
• Used diffusers are not eligible for refunds.

How to Start a Return

• Email [returns@DOMAIN] with your order number and the reason for the return.
• Ozo will provide you with a return approval.
• Follow the Shipping & Handling Instructions below.

Return Shipping & Handling Instructions

• Ship items within 5 days of receiving your return approval.
• Ensure items are in original packaging with all cords, adapters, bottles, accessories, and documentation for safe handling.
• For diffuser returns, please remove any fragrance oil to prevent damage.
• Customers are responsible for return shipping costs, which are non-refundable.
• We recommend using trackable shipping, as Ozo is not responsible for any lost or damaged packages in transit.

• Refunds are processed within 5–7 business days of receiving and accepting the return.
• A small restocking fee may apply for larger or frequent returns.