Return & Guarantee Policy

Last updated: September 15, 2026

Ozo backs every purchase with three protections: a 60-Day Satisfaction Guarantee, a 1-Year Limited Warranty, and the Forever Flow Warranty for active Ozo Always subscribers. This page explains each one, and how to start a claim.

60-Day Satisfaction Guarantee

You have 60 days from purchase. If you don't experience genuine odor elimination β€” not just a nice scent, but actually cleaner air in your home β€” we'll issue a full refund. Full stop.

  • Applies to all customers. No subscription required.
  • Covers product performance β€” full refund within 60 days of purchase.
  • This guarantee is a full refund. It does not include a product replacement option.

1-Year Limited Warranty

Every Ozo diffuser is covered by a 1-Year Limited Warranty against hardware defects and mechanical failure under normal use, for one year from the date of purchase.

  • Applies to all customers, regardless of Ozo Always subscription status.
  • Covers hardware defects and mechanical failure under normal use.
  • This is the baseline warranty on every hardware purchase. It is superseded by the Forever Flow Warranty once earned.

Ozo Forever Flow Warranty

Active Ozo Always subscribers earn extended hardware coverage that supersedes the 1-Year Limited Warranty. Forever Flow is earned β€” not included automatically β€” and activates on Day 31 of a continuous active subscription.

Three conditions must be active for coverage to apply:

  • Continuous, active Ozo Always subscription (1-scent or 2-scent β€” both configurations qualify)
  • Diffuser Cleaner order processed within the past 90 days at the time of any claim
  • Ozo scents used exclusively β€” third-party fragrance oil use permanently voids Forever Flow coverage, with no reinstatement path

What a Forever Flow claim costs: Contact Ozo Support to verify your subscription and cleaner history. If coverage is confirmed, we ship a replacement of the current equivalent model. A $19.95 shipping and processing fee applies. The original unit must be returned within 15 days, in the packaging provided.

Forever Flow allows up to one replacement per unit per 24-month period.

If Your Order Arrives Damaged

If your order arrives damaged, contact Ozo Support with your order number and photos of the damage. We'll arrange a replacement or refund.

How to Start a Claim

  1. Email support@shopozolife.com with your order number and the reason for your claim.
  2. For the 60-Day Satisfaction Guarantee: we'll process your refund once your claim is confirmed.
  3. For 1-Year Limited Warranty or Forever Flow claims: we'll verify coverage and walk you through next steps, including return instructions where applicable.

Questions

Reach us any time at support@shopozolife.com.