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Shipping Policy
Last Updated on June 25, 2025
At Ozo, we want you to start enjoying our products quickly. We strive to provide you with prompt and reliable shipping services.
Below are the details regarding our shipping policies:
Shipping Methods
We offer various shipping options, including standard, expedited, and overnight shipping, depending on your location and urgency of delivery.
All shipments will be processed within 1-2 business days from the order confirmation date, excluding weekends and holidays.
Shipping Rates
Shipping costs are calculated at checkout based on the selected shipping method and the destination address.
We offer free standard shipping on orders over $75 within the contiguous United States.
Delivery Times
Delivery times may vary depending on the shipping method chosen. Estimated delivery times will be provided at checkout.
Once your order has shipped, you will receive a tracking number via email to monitor your shipment.
Lost or Damaged Items
If your order is lost or damaged during transit, please contact our customer service team at [support@kraziaroma.com] within 48 hours of delivery to report the issue. We will assist you in resolving the matter promptly.