Shipping Policy
Last updated: September 15, 2026
Here's how shipping works on every Ozo order.
Processing Time
Orders are processed within 1–2 business days of order confirmation, excluding weekends and holidays. You'll receive a tracking number by email once your order ships.
What Ships Free
| Product | Free Shipping? |
|---|---|
| Capsule System | Yes — included in MSRP |
| Elevé System | Yes — included in MSRP |
| Partner Pack | Yes — included in MSRP |
| Business Builder | Yes — included in MSRP |
| Standalone Capsule Diffuser | No — standard shipping applies |
| Standalone Elevé Diffuser | No — standard shipping applies |
| Individual Scents | No — standard shipping applies |
| Diffuser Cleaner (individual) | No — standard shipping applies |
| Ozo Always — 2-scent recurring orders | Yes — free shipping on recurring replenishment orders |
| Ozo Always — 1-scent recurring orders | No — standard shipping applies |
Free shipping on a System purchase is a feature of that bundle — it is not an Ozo Always subscription benefit. The Ozo Always 2-scent free shipping benefit applies only to recurring monthly replenishment orders, not to your initial purchase.
Note: if you reduce your Ozo Always subscription from 2 scents to 1 scent, free shipping on future recurring orders is removed. You'll see a confirmation notice before this change is saved.
Shipping Costs on Standard-Shipping Items
For items not covered by the free shipping table above, shipping cost is calculated at checkout based on destination and shipping method selected.
Delivery Times
Delivery times vary by shipping method and destination; estimated delivery windows are shown at checkout.
Lost or Damaged Items
If your order is lost or arrives damaged in transit, contact support@shopozolife.com within 48 hours of delivery (or expected delivery date, for lost packages) and we'll help resolve it.
Questions
Reach us any time at support@shopozolife.com.